How to Book Non-Emergency Medical Transportation with Medicaid or Medicare in Memphis
TennCare Medicaid and many Medicare Advantage plans coordinate non-emergency medical transportation differently, and the booking path depends on your plan. This guide walks Memphis-area riders and caregivers through each step.
Medicaid NEMT: Start with Your TennCare Plan
TennCare members should call the transportation number listed on their managed care plan card. The plan verifies that the trip is for a covered service and that no other transportation is available before arranging a ride through its broker.
Medicare Advantage NEMT Rules
Original Medicare does not cover routine NEMT, but many Medicare Advantage plans add transportation benefits for covered medical visits. Check the member handbook or call the number on the back of the plan card to confirm the benefit and scheduling rules.
How Far in Advance to Book
Plan at least two business days ahead for a Tennessee Medicaid ride. Shorter-notice requests may still be reviewed for urgent appointments. Private-pay or broker-direct bookings can often be made much faster.
Step-by-Step Booking Checklist
Have the rider's plan ID or Medicare number, pickup address, destination name and address, appointment date and time, and mobility needs ready. Tell the scheduler whether the rider uses a wheelchair, stretcher, oxygen, or a companion, then write down the confirmation number and pickup window.
How to Book Non-Emergency Medical Transportation with Medicaid or Medicare in Memphis — FAQs
Still deciding? Our reservations team is happy to walk you through pricing, coverage, and available ride options.
TennCare uses contracted brokers that work through the member's managed care plan. Members call the plan's transportation number to start a request.
Original Medicare generally does not cover routine NEMT. Some Medicare Advantage plans add a transportation benefit for covered health services, so start by checking the plan's member materials.
Allow at least two business days. Urgent requests with shorter notice are reviewed against appointment urgency.
Call the transportation number from your plan and use the where's-my-ride option. Keep your confirmation details nearby.
Yes. Hospitals, clinics, and skilled nursing facilities often schedule discharge transportation directly with the broker or provider.
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